Industry Online Support
  • 4.3

Industry Online Support

  • Latest Version
  • Siemens AG

Access to more than 300,000 documents about Siemens Industry products

About this app

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.

The app supports you, for example, in the following fields:

•tProblem solving during the implementation of a project
•tTroubleshooting of failures
•tExpanding or restructuring your system

It also provides you with access to the Technical Forum and to further entries created for you by our experts:

•tFAQs
•tApplication examples
•tManuals
•tCertificates
•tProduct notes, and many others

The main functions at a glance:

•tScan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
•tSend your product information or entries per e-mail in order to process the information directly at the workstation.
•tSend your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
•tUse the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
•tTransfer PDF documents to an external library.
•tThe contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.

More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:

https://support.industry.siemens.com/cs/ww/en/sc/2067


To be able to use all features as usual, you need authorizations for the app. The authorizations will only be used when you make use of the function.
These are the functions and the authorizations required for them.

Identity:
To send us feedback with your device information attached (only if the checkbox for reading out the device data is checked).

Read contacts:
To add a Siemens Contact Person to your own contacts.

Location:
To calculate a route to a Siemens Contact Person.

Photos/media/files:
Generally required to store data (your Favorites, your offline cache, your support requests, …) locally in the device.

Camera:
To scan a product code or attach an image to a support request.

WLAN connection information:
For web services data

Versions Industry Online Support